After months of closure and slowly canceling small chunks of reservations, Disney has finally pulled the plug on their California theme parks in 2020.
Following unreasonable, unilateral decision making by California’s Governor, despite Disney’s proven record on the other coast to provide a safe environment, Disney will not be able to open again in 2020.
The continued closure of Southern California’s largest revenue maker and one of their largest employers has negative ripple effects throughout the state, particularly the lower part of the state.
Here is the email that was sent to those with reservations.
We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through December 31, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
Please contact the Walt Disney Travel Company for more information at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations LLC
We continue to be saddened by the inability for California Governor Newsom to see beyond his power and provide a reasonable path for businesses and individuals.
We hope in the new year, we are able to provide a different message.