Disneyland to Cancel Resort Reservations Through August

With no End in Sight to California’s Struggle to Control Coronavirus, Disney Continues to Cancel Reservations.

Disneyland announced on June 10 that they would begin by reopening parts of their Anaheim property on July 9. Downtown Disney, which houses a number of shops and restaurants adjacent to Disneyland and Disney California Adventure as well as the Disneyland hotels will begin reopening on July 9.

Pending state and local approval, Disneyland would have begun a phased reopening on July 17. Which just so happens to also be the 65th Anniversary of Disneyland. They did not receive approval and the gates to the Happiest Place on Earth remain closed.

On July 23, they announced through a series of emails to guests with reservations that all reservations through August 22 would be canceled or modified. California has seen a significant increase in coronavirus cases and it looks as though the closure will continue for some time.

While the Downtown Disney shopping and dining district is open, the theme parks remain closed pending state approval to reopen.

Here’s an example of one email that was received.

Dear Guest, 

We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way. 

Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can. 

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. 

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through August 22, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date. 

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals. 

To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule. 

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries. 

Disney Destinations, LLC


Stay tuned to For the Love of the Mouse for more information as it becomes available.

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