New Safety Procedures Released For Walt Disney World Parks

Disney Parks Have Started Their Phased Reopening And With That Comes Updated Safety Measures For Castmembers And Guests

Castmember previews began at Animal Kingdom and Magic Kingdom on July 7. With the reopening of Walt Disney World Parks and Resorts comes updated health and safety precautions to ensure guest and castmember safety.

Disney Parks Chief Medical Officer Dr. Pamela Hymel released a statement regarding what will be happening around Disney Parks to keep guests and Cast Members safe at the Most Magical Place on Earth.

Direct from Disney Parks Blog here’s what we know:

We remain deeply committed to focusing on your well-being when you visit or work at Walt Disney World and Disneyland Resorts. From increased cleaning and disinfecting across our parks and resorts, to updated health and safety policies, we have reimagined the Disney experience so we can all enjoy the magic responsibly. We implemented our health and safety measures after considering the guidance of government and local health authorities, including the Centers for Disease Control and Prevention (CDC), in addition to the U.S. Travel Association and Disney’s team of health experts.

Together, we are a Disney family, and while COVID-19, and the risk of contracting it, is present in public places, there are many important ways that we can all help promote each other’s safety.  As we implement our guidelines at our parks and resorts, we want to thank our guests and cast members for all they do to care for one another by doing their part.

Disney Parks Blog

Here is a breakdown of the policies and procedures that have been put in place.

Health and Wellness
  • Limited and carefully managed attendance: All guests will be required to make advanced ticket purchases and reservations.
  • Reduced capacity and physical distancing: We’re reducing capacity by letting fewer people enter our parks and are adjusting experiences to allow for physical distancing, a key measure reinforced by the CDC. This includes physical distancing in dining experiences, attractions, queues and other locations. Additionally, physical barriers have been installed in areas where physical distancing may be difficult to maintain, like cash registers.
  • Temperature checks: Quick temperature checks are required for all guests at entry to our theme parks.
  • Face coverings: We will be requiring both cast members and guests ages two and older to wear a face covering – unless swimming or when eating or drinking – and enforcing this policy across our parks and resorts.
  • Handwashing and hand sanitizer: We have increased the number of hand sanitizer locations and handwashing stations throughout our parks and resorts.
  • First Aid locations: Our first aid locations are staffed by experienced nursing staff and have updated their protocols for responding to symptoms of illness.
Cleaning & Disinfecting

We’ve updated our already high standards for cleanliness across our parks and resorts, with a special emphasis on areas such as attractions, queues, dining, lobbies, transportation and other common spaces.

  • Increased cleaning & disinfecting: We’re increasing the frequency of cleaning, especially for frequently-touched surfaces and high-traffic areas. Following park close, each park will receive an enhanced cleaning before guests arrive the next day.
  • New procedures for resort stays: In addition to increasing cleaning in areas such as elevators and escalators, handrails, tables, handles, and restrooms, we’ve updated our procedures for guest rooms at our owned-and-operated Walt Disney World hotels. Before arrival, every room will be given an enhanced cleaning and a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day during the stay.
Technology Solutions

We are tapping into Disney innovation to help promote health and safety for our guests and cast members.

  • Disney apps: With the My Disney Experience and Disneyland apps our guests already know and love, guests can view hand sanitizer and handwashing locations, explore digital menus, and more.
  • Limited-contact options: From Mobile Order and cashless payments, to Walt Disney World’s MagicBands and online check-in at select locations, we’re offering technology solutions that can make it easier for our guests to minimize contact and maintain physical distancing.
Cast Member Training & Workplace Safety

Safety starts with our cast, and we’ve adopted a number of new policies and practices for cast members at work. 

  • Training: Cast members are receiving additional training on both new measures and the continued importance of personal health and hygiene, such as handwashing and of course, staying home when ill. For some, this includes training on how to help everyone who visits to follow new health and safety measures, including wearing a face covering and maintaining physical distancing. 
  • Workplace health and safety: We’ve increased the frequency of cleaning in work areas, adjusted our work practices to promote physical distancing, and introduced new protocols for temperature checks and face coverings. 
  • Health screenings: Cast members will self-screen for temperature and symptoms of illness before each shift and will stay home if they are not feeling well.
Working Together

Because each of us shares a responsibility for the health of our community, we’re making resources available to make guests aware of our new policies, so they too can do their part.

  • Guest communication: We’re proactively sharing information with guests about what to expect ahead of their visit to support their planning. In our parks and resorts, we have added signage about personal health and hygiene measures, physical distancing, and more. 
  • Following our guidelines: A special group of cast members will also be present in the parks to explain our new procedures, answer questions guests may have, and encourage everyone to follow these measures to promote the well-being of us all.
  • “Together We Can Make Today Incredible” campaign: In June, we introduced “Together We Can Make Today Incredible,” a health and safety campaign that spotlights healthy behaviors featuring fan-favorite characters from the Incredibles animated movies. The campaign emphasizes that everyone has an important role to play in health and safety while engaging guests in a uniquely Disney way.

Check out the video Disney released highlighting their commitment to health and safety.

Disney’s commitment to health and safety is unprecedented. Many have criticized Disney’s decision to reopen. many also criticized their timeline and being the last of the Orlando area theme parks to reopen. As CEO Bob Chapek stated to Bloomberg TV:

“we always said we would not open again until we could do so responsibly. We have some learnings from Shaghai and from Disney Springs and we have some learnings on how to maintain social distancing. That is the key for us. We are confident we can do that and open up responsibly.

Bob Chapek

Stay tuned for more information pertaining to the reopening of Walt Disney World parks and resorts right here at For Love of the Mouse.

Thank you for stopping by. We’ll see ya’ real soon. Be sure to follow us on Instagram at ForLoveOfMouse, on Facebook at For The Love of The Mouse and on YouTube at For Love of The Mouse.

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