Disney Skyliner Re-Opens Following Incident

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53The Disney Skyliner has reopened following an incident that occured on Walt Disney World’s newest form of transportation. The system is operating on limited hours on October 16, 17 and 18. On Oct. 16, The Disney Hollywood Studios line will be closed while the other two lines will be open from 1 p.m. to 10:30 p.m. On Oct. 17 and 18, all lines will be open from 1 p.m. to 8:30 p.m. Normal operating hours for The Disney Skyliner are from 8 a.m. to 10:30 p.m. daily.

The Skyliner system re-opened on October 14 following a week of down time following an incident that left guests stranded on the system for several hours and left one person hospitalized.

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Disney released a statement regarding the incident saying, “Following a complete review with the manufacturer, we’ve made adjustments to our process and training, and we are improving how we communicate with guests during their flight with Disney Skyliner. We again offer our deepest apologies to the guests impacted by the malfunction that resulted in extended operating delays on October 5.”  The statement went on to say, “Similar to ski lift systems, Disney Skyliner may slow or come to some stops during the ride, particularly when we need to accommodate guests who require additional time to load their cabin. We want to assure you that the comfort of every guest is important to us.”

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Disney has not released a statement clarifiying exactly what happened to cause the incident on October 5. We know from photos that several gondola cabins collided at one of the stations causing the entire gondola line to halt and leave guests stranded in the cabins for multiple hours.

Disney mentioned in their statement that they were working to improve the communication with guests during their ride or during times when the system stops. One of the biggest reports from guests who were on the gondola’s following the incident was that Disney was not communicating with guests what was happening and how the incident was being immediately addressed.

54Many have critisized Disney for their lack of action following the incident claiming that Disney should have spent the time when the system was closed adding ventilation and air conditioning systems to the gondolas but from what we have researched and read, this is not unusual for this type of transportation and the reason this issue has been so widely spoken about is because guests and various Disney fans through vlog, blog and other social platforms have made it an issue where the reality is that the speed at which the system is moving and the the ventiliation that was provided is sufficient and well-thought out by the experts at Disney and at

55Ventiliation and central air did not cause the incident in question that negatively affected the system and it is reasonable to assume that this, just like every other mode of transportation not just at Disney World but in the entire world deals with delays and incidents.

This system is not one-of-a-kind system. Dopplemayr Graventa Group, the manfuacturer of this system, has built systems all over the world including the Emirates Air Line system that operates over the Thames River in London, a tricable gondola lift in Austria and many others.

85It’s easy for us to sit and judge Disney and Dopplemayr’s decision from the comfort of our homes without any real knowledge of the issue or expertise on the system or the technology of the system. The bottom line is this. Disney would never put an attraction or a mode of transportation or any element of their parks into play for guests without feeling fully confident in that system and the safety of that system.

It does nothing for Disney to cut corners that put guests in jeopardy. The success of the company rides on the success of every element of their parks. Bad press is not good press for Disney and they know that and Disney would not re-open the system without complete confident in that.

86With that being said, there will be other incidents. The Disney Skyliner will stop again just as every other mode of transportation experiences issues and hiccups. If you are not comfortable in the Skyliner and possibly stopping at the top of the system, choose another mode of transportation so that you can feel comfortable and live your best Disney vacation.

We are excited that the Disney Skyliner system is back up and running and can’t wait to take a ride high above Walt Disney World and experience this magical new mode of transportation.

Thank you for stopping by and for the love of the mouse, never forget, that it all started with a mouse.


(Source: Disney)

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