Disney Replaces Castmembers With Kiosks Yet Again

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99Several months back, Disney started to slowly replace human Photopass photographers with automatic photo boxes and people are not happy about it. We have experienced some of these photos and we were open to it at first but having received these photos compared to the ones taken by human photographers, the results are awkward. 101

Not all Photopass photographers have been replaced…yet and we are hopeful that Disney will see the error of their ways and bring back the human element to this fan favorite activity.

We have learned that in addition to Photopass photographers being replaced with boxes, over at Cape May Cafe at Disney’s Beach Club Resort, Disney has just completed a pilot program where touchscreen kiosks could be used to check in for a reservation at the restaurant.

100According to Blog Mickey, “Guests are able to check in up to 30 minutes prior to their reservation time at the touchscreens. You can find your reservation by entering your last name and party size. After you find your reservation, you’re asked to enter your 10-digit US phone number and you’ll receive a text when your table is ready. Guests who need more help, or don’t have a 10-digit US phone number, still have the option to go to the podium and check in with a Cast Member.”

Blog Mickey

Is this the beginning of the end for yet another human interaction at Walt Disney World? We see far fewer complications with this than with the Photopass boxes. The boxes take random photos that result in awkward interactions with characters as characters are far more concerned with the photo boxes than the interaction itself but this is simply an alternative to standing in line to check-in for a reservation. The option to speak to a castmember is still available.

For places with long check-in lines throughout Walt Disney World such as Yak and Yeti in Animal Kingdom, Rose and Crown in Epcot and more, this check-in option seems like a great idea to us. We are on board with this. But, bring back our Photopass photographers! #SaveThePhotoPass

Thank you for stopping by and for the love of the mouse, never forget, that it all started with a mouse.


(Source: Disney Parks Blog, Blog Mickey)

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